Frequently Asked Questions (FAQs) at Castle Bank & Trust Company
1. What types of banking services does Castle Bank offer?
Castle Bank offers a wide range of personal and business banking services including checking and savings accounts, money market accounts, certificates of deposit, home equity loans, auto loans, business loans, and much more. We also provide online banking and mobile banking solutions to meet the needs of our busy customers.
2. How can I find a surcharge-free ATM near me?
You can find surcharge-free ATMs available through our network. Please visit our [ATM Locations](#) page for a detailed map of all available ATMs in your area.
3. What makes Castle Bank different from other banks?
Castle Bank is committed to providing a customer-centered banking experience. We focus on building long-term relationships with our clients and supporting our local community through various initiatives. Our personalized service and community-first approach set us apart.
4. How can I apply for a loan with Castle Bank?
Applying for a loan at Castle Bank is easy. You can start your application online, visit any of our branches, or call us directly to speak with a loan officer who will help guide you through the process and find the best financial solution for your needs.
5. Are my deposits insured?
Yes, all deposits at Castle Bank are FDIC insured, meaning your money is safe and protected up to the maximum amounts allowed by law.
6. How can I access online banking?
If you are a new user, you can register for online banking on our website by clicking on the “Online Banking” section and following the setup instructions. If you already have an account, simply log in with your username and password.
7. Can I open an account online?
Yes, you can start the process of opening an account online. Visit our [Account Opening](#) page to learn more about the types of accounts we offer and to begin your application.
8. How does Castle Bank support the community?
Castle Bank is actively involved in the community through various charitable initiatives, local development projects, and by supporting small businesses. We believe in giving back to the community that has supported us since 1998.
9. What should I do if I lose my debit card?
If your debit card is lost or stolen, please contact us immediately at our customer service number to report the incident and request a replacement card. For urgent assistance, our hotline is available 24/7.
10. How can I learn more about financial planning from Castle Bank?
Castle Bank offers financial planning services to help you manage your finances more effectively. Schedule an appointment with one of our financial advisors to discuss your goals and how we can help you achieve them.